Frequently Asked Questions | Online & Mobile Banking
Does Mid America Bank offer Online Banking?
Yes, additional information may be found in the ‘Online Banking’ section of the Customer Conversion Guide.
Does Mid America Bank offer Mobile Banking?
Yes, additional information may be found in the ‘Mobile Banking’ section of the Customer Conversion Guide
When will I no longer have access to my Bank of St. Elizabeth Online & Mobile Banking?
Bank of St. Elizabeth’s Online & Mobile banking applications will be placed into inquiry only mode at 3:00pm on Friday, October 7th and deactivate on Monday, October 10th. Beginning Tuesday, October 11th your Bank of St. Elizabeth accounts will be active in Mid America Bank’s Online & Mobile Banking once you enroll.
Will my Bank of St. Elizabeth log in credentials work with Mid America Bank’s Online & Mobile Banking?
Your Bank of St. Elizabeth username will transfer to Mid America Bank’s Online & Mobile Banking platforms. See the ‘Online & Mobile Banking’ section of the Customer Conversion Guide for more information.
Will I have access to my account information in Mid America Bank’s Online and Mobile Banking?
Yes, you will be able to access your account information once you have established your new password, established security questions and accepted the Terms & Conditions.
Will my current recurring or scheduled transfers continue in Mid America Bank’s Online Banking platform?
Yes, your recurring and schedule transfers will continue as they have in the past.
Will there be any effects on Bill Pay during conversion weekend, October 7th – October 10th?
Bank of St. Elizabeth’s Bill Pay will be placed into inquiry only mode at 3:00pm on Friday, October 7th and deactivate on Monday, October 10th. Beginning Tuesday, October 11th your Bank of St. Elizabeth Bill Pay payees and recurring payment information will be active in Mid America Bank’s Online & Mobile Banking once you enroll. If your first Bill Pay payment to a payee falls between October 10th and 16th, 2022; there may be a one time delay in getting to your designated payee.
Will I be able to pay my bills online with Mid America Bank?
Yes. We suggest archiving your Bank of St. Elizabeth Bill Pay history, payees & recurring payment information for validation purposes.
Will my Bill Pay recurring or scheduled transfers continue in Mid America Bank’s Bill Pay platform?
Yes, your Bill Pay recurring and schedule transfers will continue as they have in the past. We suggest archiving your Bank of St. Elizabeth Bill Pay history, payees & recurring payment information for validation purposes.
Will my Bank of St. Elizabeth transaction history be available for download into financial software from Mid America Bank?
Yes, for transactions occurring 1/1/22 or after. If you need your Bank of St. Elizabeth transaction history for 12/31/21 and prior, you must download it from Bank of St. Elizabeth prior to Friday, October 7th.
Will I continue to receive statements for my accounts via email?
No, to protect your sensitive information, account statements will no longer be emailed directly to you. Instead, you may elect to receive eStatements. You will be notified when statements are ready to view in Online & Mobile Banking.
What will happen to my eStatements for my Bank of St. Elizabeth accounts?
You will be able to view 18 months of eStatements through Mid America Bank’s Online & Mobile Banking. However, those statements will likely not be available for viewing in Online & Mobile Banking until late 2022 or early 2023.
Does Mid America Bank offer Mobile Deposits?
Yes.